15. How is Broken Equipment Fixed?
The Perkins Braille and Talking Book Library has trained volunteers to repair the specialized equipment. Customers should not attempt to repair the equipment. Instead they should return the machine to the Talking Book Library so a replacement can be issued. After notifying the Talking Book Library, re-package the equipment inside the original box and then seal it with tape. Remove the address label from the container and turn it over so that the white side faces down and the teal side faces up. The label is in the correct position to return mail when the hole is at the upper right. Then slide the label back into place. It will now show the address of the Braille and Talking Book Library. The container can then be returned through the U.S. Mail postage free. No postage is required. Please call the Talking Book Library for assistance to request replacement boxes.