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  1. What is the Talking Book Library?
  2. Who can use the Talking Book Library?
  3. What materials are available through the Talking Book Library?
  4. How much does Talking Book Library service cost?
  5. How does the lending system operate?
  6. What if a specific book is on loan or isn't owned by the Talking Book Library?
  7. Can talking books be played on commercial tape players?
  8. Are there special accommodations for particular situations?
  9. Is the equipment easy to use?
  10. How long may customers borrow books?
  11. How are books returned to the Talking Book Library?  
  12. Does the Talking Book Library offer special services for students?
  13. Can customers lend books and equipment to others?
  14. Do customers have to pay for damaged equipment or tapes?
  15. How is broken equipment fixed?
  16. What other services does the Talking Book Library offer?
  17. Can customers still receive service while on vacation or if they only live in Massachusetts part of the year? What happens if a customer moves?
  18. Can customers continue receiving Talking Book Library Service in a hospital or nursing home?
  19. Can I use the internet to look up and order books?
  20. Do public libraries have braille and talking books? Why would someone use the Talking Book Library over books on tape from bookstores?

 

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